Privacy Policy and GDPR Compliance – Eleven@11
Eleven@11 (“we,” “us,” or “our”) is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and applicable Greek laws.
1. Information We Collect
We collect only the personal data necessary to:
- Process orders and communicate with customers.
- Facilitate vendor listings and transactions.
- Fulfill legal and tax obligations.
The collected information includes:
- Name, email address, phone number.
- Shipping and billing address.
- Payment information (securely handled through third-party processors).
- Vendor business information (if applicable).
- Transaction details, including purchase history.
- Technical information (IP address, browser type, operating system).
2. How We Use Your Data
We use your personal data exclusively for:
- Order processing and fulfillment.
- Customer support and communication.
- Vendor management, commission processing, and authenticity verification.
- Legal compliance, including tax and VAT reporting.
- Improving site functionality and user experience.
- Marketing, subject to your consent.
We do not sell, rent, or share your data with third parties without your explicit consent unless required by law.
3. Information Sharing
Data may be shared with:
- Vendors (only transaction-specific information).
- Payment processing providers and financial institutions.
- Shipping and logistics companies.
- Legal authorities when required.
4. Data Security
We implement appropriate technical and organizational measures, including encrypted communications and restricted access, to secure your data against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your data only as long as necessary for:
- Completing transactions.
- Complying with legal and regulatory obligations.
- Resolving disputes.
- Enforcing agreements.
6. Your Rights Under GDPR
You have the right to:
- Access your personal data.
- Correct or update inaccurate data.
- Request deletion (“right to be forgotten”).
- Restrict or object to processing.
- Request data portability.
To exercise these rights, please contact us at [email protected].
7. Cookies
Our website uses cookies to enhance browsing experiences. You may manage cookie preferences through browser settings.
8. Third-party Links
Our site may contain external links. We are not responsible for their privacy practices.
9. Changes to this Privacy Policy
We reserve the right to update this policy periodically. Updates will be posted on this page with the effective date clearly indicated.
10. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Address: Archyta 11, Pagkrati
- Phone: 210-7524886
11. Governing Law
This Privacy Policy is governed by Greek law, and disputes are subject to the jurisdiction of the courts of Athens, Greece.
Last Updated: 11/07/2025